Frequently Asked Questions

Q: What is Callbridge?
Callbridge is a virtual meeting platform that is tailor-made for enterprise-level collaboration. Its deep personalization allows clientele to individualize their conferencing experience with a unique color palette and logo, as well as professionally recorded audio-prompts.
Q: Which operating systems does Callbridge support?
The Callbridge app is available for the following operating systems: Microsoft Windows 7, Windows 8 and Windows 10 - Apple Mac OS X version 10.10 and above - Apple iOS version 8.0 and above - Android version 5.0 and above

Getting started

Q: Can I experience Callbridge without paying?
Yes, Callbridge offers a complimentary 30 day trial experience for anyone wishing to improve and individualize their meetings. To claim your 30 days of complimentary service, click on "Start Trial" at the top of the page.
Q: Do I need a credit card to access the complimentary trial?
No; a credit card is not needed to experience 30 days of complimentary service. Simply click "Start Trial" at the top of the page to create your account and enjoy 30 days on us.
Q: Are downloads required for the Callbridge?
There are no required downloads for Callbridge, but guests may choose to download the Callbridge mobile app or desktop app from their device's respective app store.
Q: How do I create a Callbridge account?
To skip the complimentary trial and proceed to create your full Callbridge account, visit the 'Pricing' page or contact our sales department.
Q: How do you log in to Callbridge?
To log into Callbridge, navigate to your domain: www.YourBrand.Callbridge.com, or open either the Callbridge mobile or desktop app and enter your login credentials. If you have forgotten your password, click 'forgot' and a password recovery email will be sent to your inbox.
Q: I am an end user. Where can I learn more about using Callbridge?
To learn more about Callbridge, access the Callbridge Guide by navigating to the appropriate section of the Callbridge website. More information and live support can also be found in the Help center.
Q: I am an IT administrator. Where can I learn more about how to perform administration tasks for Callbridge?
To learn more about Callbridge’s administration capabilities, please see the appropriate section of the Callbridge Guide.

Application features

Q: Can I chat with people outside my organization? (Can I chat with non-Callbridge users?)
Yes; to initiate a meeting with a guest (regardless of organizational affiliation), log into Callbridge and use the meeting scheduler to invite your guest(s) via their email address. Guests can also join by pasting your unique meeting URL into their browser.
Q: How many people can participate in an online meeting or video conference?
Callbridge allows up to 100 guests joining via web, with up to 8 simultaneous video feeds at one time. A maximum of 400 guests can also join your conference via phone.
Q: Does Callbridge support in-room video systems?
Yes, Callbridge supports most H.323 compatible in-room video systems. There is no additional charge when using these systems.
Q: Can I dial in to meetings using a traditional phone number?
Yes; guests are empowered to choose the best way to connect for them. To access Callbridge by phone, first choose the best dial-in for your location from our list of premium dial-in numbers. After dialing, key in the access code of the meeting you wish to join, as well as the security code (if that feature has been enabled by the host).
Q: What is VoIP and can I use it with Callbridge?
VoIP, or Voice over IP, is a technology that allows users to make voice calls over their internet connection instead of their regular phone line. Callbridge is compatible with all major VoIP providers.
Q: How do I initiate a voice (VoIP) or video call?
To add video to your online meeting, simply click on "Video" from your virtual meeting room.

Administration

Q: Can I add or remove Callbridge users in my Callbridge organization?
Yes; administrators can add or remove sub-accounts by logging into their Callbridge account and navigating to the "Manage sub-accounts" section
Q: What does “claim your domain” mean?
Callbridge allows all sub-accounts under an administrator account to retain the same domain URL, making it easy to pay for and keep track of all your Callbridge subscriptions under a central account.
Q: Can I use Microsoft Active Directory to manage my Callbridge users?
Yes; you can configure Callbridge to use your Microsoft Active Directory to manage your Callbridge users.
Q: Does Callbridge provide a history of changes made to my account through the Callbridge console?
Callbridge maintains a permanent record of all historical meeting information, including timestamps, chat logs, recordings, attendance records, and more. Historical meeting information which can be accessed from the Meeting Archive.

Plans

Q: Can I schedule or host instant meetings if I don’t have a Callbridge subscription?
A 30-day complimentary trial will give you access to the full range of Callbridge features for the duration of the trial. Aside from the trial, you are required to have a Callbridge subscription to schedule or host meetings.
Q: Can I attend meetings if I don't have a Callbridge subscription?
Yes; even without an active Callbridge subscription you would be able to attend and participate in meetings within your browser or using a mobile app.

Pricing

Q: How does the free trial work?
Callbridge is free to try for 30 days, along with all of its features. After 30 days, you must purchase Callbridge to continue using its service. Click "Start Trial" at the top of the screen to begin your trial.
Q: Do I need a credit card to access the free trial?
No; Simply download the app, sign up, and start using Callbridge for the next 30 days.
Q: How do I purchase Callbridge?
To learn how to purchase Callbridge for yourself and for other users, please reach out to our sales department. You will receive a bill for all users in your Callbridge organizations at the end of each month.
Q: How does billing work for Callbridge?
Callbridge is a pay-as-you-go service. Pricing is per user per month, and you can cancel your subscription at any time.
Q: What does Callbridge cost?
Please see the Callbridge Pricing Page for the latest pricing information.
Q: Is there an additional charge when attendees join a meeting using a standard phone line?
Yes; you are charged a per minute per user fee for each meeting participant joining using a standard phone line. For the latest conference call dial-in rates, see conference call dial-in rate page.

Support

Q: How do I get support for Callbridge?
The answers to most questions about Callbridge are answered in the Help Center. Callbridge administrators can also submit a help request through the Callbridge console after logging into their account.