Kusukela ubhadane luhlasele ekuqaleni konyaka we-2020, yonke imboni kuye kwadingeka ukuthi izivumelanise nezindlela zebhizinisi ezisebenza ngendlela yedijithali. Ukuqhubekela phambili, amandla okuthengisa, noma ngabe umkhiqizo, usuguquke waba amandla wokuthengisa ngokoqobo ngokuhambisa ibhizinisi online.
Imihlangano ebonakalayo nezethulo zinikeza abathengisi ithuba lokwethula futhi bahambise isiphakamiso sabo esimweni esibonakalayo. Ukuthengisa umkhiqizo wakho, ukufaka imibono, ukukwazisa abathengi, ukuvala isivumelwano, nokwakha ubudlelwano bokusebenza ngezitini - zonke lezi zinto zomsebenzi kuye kwadingeka ukuthi zibonakale, zivuselele indlela abathengisa ngayo abaxhumana ngayo namakhasimende namathemba.
Ngenkathi ngisho nabathengisi abaphezulu kunabo bonke bengakuthola kunzima ukuthengisa endaweni ebonakalayo, zisekhona izindlela namasu okuqinisekisa umlilo ukuthola inzalo noma ukuvala inkontileka.
Uma ubheke ku:
Xhuma nezithameli zakho ngokunengqondo ngokwengeziwe
Thuthukisa ukuxhumana okusemuva nozakwenu
Thuthukisa ukuba khona kwakho ku-inthanethi
Nciphisa ukuthengisa
Futhi nokuningi…
Cabanga ukuthi imihlangano yeqembu lokuthengisa ebonakalayo isekela kanjani impumelelo yebhizinisi lakho (ngokoqobo) ngemuva kwesikrini.
Njenganoma yiluphi uguquko, kukhona ijika lokufunda. Ake sibhekane nezinye zezingqinamba ezivamile abathengisi ababhekana nazo lapho kufanele basuke kumuntu-kuya endaweni eku-inthanethi:
Abahlanganyeli Abekho
Impela, ababambiqhaza bangene ngemvume futhi babonakala bekhuthele, kepha uma kukhulunywa ngocingo lwenkomfa noma ividiyo, ingabe bakhona ngempela? Kulula ukuhlangana njengoba ubambe iqhaza emhlanganweni obonakalayo. Konke umhlanganyeli okumele akwenze ukuhlala phambi kwedivayisi, ngena ngemvume, bese uvumela ukuqalwa kwemisebenzi eminingi kuqale!
Ukwenza imisebenzi eminingi kulapho ababambiqhaza “belapha” kodwa hhayi impela. Babheka i-imeyili, ocingweni lwabo, badlala umdlalo oku-inthanethi, bathumelelana imiyalezo, njll. Kulula ukubaleka nalezi zinto ngemuva kwesikrini.
Ukuntuleka Kokuxhumana
Njengomphumela wokusebenza okuningi, ababambiqhaza abazibandakanyi kangako. Ukulungiswa nokuphazanyiswa kuholela ekusebenzisaneni okuncane noma akukho - ngokungangabazeki, isici esibalulekile sokuthengisa. Uma kunokuntuleka kwababambiqhaza abangabuzi imibuzo noma abaphendula imiyalo ngezindlela ezizwakalayo, kulula ukuthi iphimbo lakho linqamule noma umyalezo wakho uphephuke.
Ukungakwazi ukufinyelela nokuxhuma, ikakhulukazi uma ababambiqhaza bematasa kubeka ibhulokhi phakathi kwakho, umthumeli womyalezo, kanye nabo, umamukeli wemiyalezo.
Kuyinselele Okuningi Ukufunda Igumbi
Esimweni sokuthengisa ubuso nobuso, akuyona inselelo enkulu ukubona ukuthi umzimba womuntu uthini nokuthi ubukeka kanjani ebusweni. Kusobala impela. Kepha uma kukhulunywa ngokubuka ukuthi ababambiqhaza bayitolika kanjani iphimbo lakho noma baqonde ithoni yabo lapho bephendula umbuzo ku-inthanethi, kuba nzima kakhulu ukufunda igumbi. Ukuhlenga imiyalezo yakho nokulungisa ukulethwa kwakho kunzima ukushesha lapho uhamba.
Ungenzi Ukuxhumana Kwamehlo
Enye yezindlela eziqinisekile kakhulu zomlilo wokuhola izethameli ukuzibheka emehlweni futhi ubabheke emehlweni. Uma sixhuma kulelo zinga, lenza umugqa oqondile wokuxhumana nokwethembana.
Ngenkathi lezi zithiyo zingazizwa zidumaza ekuqaleni, kunamaqhinga namasu wokushaya kanzima okusiza ukwenza isipele imiyalezo yakho futhi ikuxhume nezethameli zakho emhlanganweni wokuthengisa obonakalayo.
(i-alt-tag: Ukubuka phansi kwesiteshi sokusebenza sedeskithophu okunempahla yasehhovisi, ukuhlangana ngevidiyo nowesifazane kukhompyutha yedeskithophu)
Sebenzisa amasu alandelayo ukuze wenze zonke izethulo zifike ekhaya bese ushayela ukuthengisa ngenkathi uletha isethulo noma i-pitch online.
Thumela Okungu-10% Okuphezulu Komlayezo Wakho
Abantu kuningi okufanele bakukhumbule nsuku zonke, ngakho-ke, lindela ukuthi izethameli zakho zikhohlwe iningi lalokhu okushoyo. Zisuka nje ku-bat, bazokwazi kuphela ukukhumbula cishe i-10% yemiyalezo yakho, futhi okuncane abakukhumbulayo kungenzeka ukuthi kube yinto engahleliwe noma engahlobene kakhulu nesiphakamiso sakho esihlukile sokuthengisa.
Dizayina isethulo sakho engxenyeni ebaluleke kakhulu yemiyalezo yakho - leyo nugget yemiyalezo engu-10%. Nquma umyalezo oyinhloko ofuna amaklayenti awukhumbule futhi ekugcineni wenze okuthile ngawo (ikakhulukazi uma uzama ukushayela ukwazisa noma ukuvala isivumelwano) bese usebenza emuva.
Lapho udala lo mlayezo ongu-10%, ukuze ufike emhlabeni, uwenze ube “okunamathelayo,” okubhekiswe kuwo, okulula nokusebenziseka kalula. Uma enye i-90% yokulethwa kwakho iwela eceleni kwendlela, imininingwane ebaluleke kakhulu futhi ebaluleke kakhulu izobe ishiye umbono owanele ozokhunjulwa ngokuhamba kwesikhathi.
Yala Ukunakwa
Ngokuphikisana nombono odumile, akukhona ukuthi abantu banezikhala ezimfushane zokunaka, ukuthi banokubekezelelana okuphezulu kokukhuthaza. Ukuze ubambe ukunaka kothile, kudinga ukubagcina bebambekile. Esimweni sokuthengisa okukude, kuyinselele ukuphakamisa inzalo lapho kunenqwaba yokuphazamiseka ekhaya noma izinto eziyengayo okufanele zibhekwe ku-inthanethi.
Sebenzisa okubonwe kahle nokwakheke kahle, nezinto zokuxhumana kwisethulo sakho. Cabanga ngemibala, isithombe, ijubane, ukugqwayiza, nevidiyo ukuze ungene ezicini ezibaluleke kakhulu kumaslayidi akho noma ukumaketha nge-imeyili. Ukudlala okubonakalayo okucabangayo kuhamba ibanga elide.
Dlulisa Isikhalazo Ku “Bizard Bizard”
Ngokujwayelekile ibizwa ngokuthi ubuchopho besibankwa, i-brainstem yingxenye endala yobuchopho, enesibalo sokubala izinsongo kanye nokusebenza kwemvelo. Iphinde ihlangane ngokukhuthaza okubonakalayo nokuxoxa izindaba. Vusa le ngxenye endala yobuchopho ngokunyakazisa ukunaka kwamakhasimende akho:
Ngomuzwa wokuphuthuma.
Kungani badinga lolu shintsho? Futhi kungani beyidinga manje?
Ngokuqhathanisa.
Yini abayidingayo abangayitholi kusuka lapho bekhona njengamanje? Ukwenza isinqumo esithinta le ngxenye yobuchopho, cabanga ngokubukeka ngokukhombisa ukungafani nezindaba "zangaphambili" kanye "nangemuva"; amathuluzi abukwayo njengamagrafu, nezithombe ezenza imiqondo engaqondakali ibonakale.
Avuthele Ingxoxo
Ukuthengisa ukude akudingeki ukuthi kube yindlela eya ngasendleleni eyodwa. Esikhundleni salokho, mema amathuba ku-equation ngokumisa imililo yengxoxo. Okokuqala, nquma ucezu lwedatha oluphathelene nebhizinisi lakho lokucabanga ezingeni le-macro. Qala ngokukhulu, bese uqopha kuleyo nugget yedatha ukudweba ukuqonda okungena enkingeni noma kumongo wesimo samanje sethemba lakho. Ngaleso sikhathi, kufanele ukwazi ukuthola umbuzo ocabangayo ukuze uvuse inkhulumomphendvulwano.
I-Curate And Control Ukusebenzisana
Ngesikhathi somhlangano wokuthengisa obonakalayo, kunezindlela eziningi zokwenza amandla weqembu. Mane nje ucele wonke umuntu ukuthi avule ikhamera ngokushesha aqale ukunaka futhi avuse ubuchopho besibankwa.
Sebenzisa i-whiteboard eku-inthanethi ukudweba imiqondo bese umema ababambiqhaza ukuthi badwebe eyabo noma bangeze kwenye. Dala ukungezwani okunempilo ngokushiya amaslayidi akho okwesikhashana ukuze unake enye into esesikrinini.
Zama ukuklama i-poll elula ecela izethameli ngokufaka kwazo ezikunikeza ne-real-time intel.
Shiya imvuthu yesinkwa
Shayela ekhaya indaba yakho noma ukuqonda kwendawo yonke ngokukhuthaza ababambiqhaza ukuthi bathathe amanothi. Ekuthengiseni kwakho, gqamisa amaphuzu athile ezingxoxo ofuna ukuthi amaklayenti angaba khona awasuse futhi ubakhuthaze ukuthi babhale phansi noma babhale la manothi athile.
Dlulisa imiyalezo elula kakhulu, emifushane, futhi emifushane eveza imibono emikhulu kuzingcaphuno, ama-anecdotes, izindaba zomuntu siqu, ubufakazi, nokuningi - noma yini elula futhi ekhumbulekayo kalula.
Ngalezi zinguquko ezilula, ungaphatha ukuthi uwakha kanjani futhi uwuthumele kanjani umlayezo wakho endaweni yedijithali. Lokhu kuzosebenza hhayi kuphela ukuhlelela umphumela wokuthengisa kwakho, ake lezi zindlela zime njengesakhiwo sendlela owakha ngayo umhlangano wokuthengisa ophumelelayo oholela ekuguqulweni.
Ngakho-ke yiziphi izeluleko ezi-3 eziphezulu zokubamba umhlangano weqembu lokuthengisa ophumelelayo? Okokuqala, ake sixoxe ngokuthi impumelelo ibukeka kanjani esimweni esiku-inthanethi:
- Abahlanganyeli Bahilelekile
Ukugcina ababambiqhaza bekhona futhi bezibandakanya, qala ekuqaleni ngombono oqinile wedwala. Bazise ukuthi isikhathi sabo sibalulekile ngokukhipha umuzwa wokulinda "ekulindeni nxazonke." Kusukela lapho uqala khona, lapho ababambiqhaza bengena ngemvume, babenze bazizwe bamukelekile ngeCustom Hold Music ephakamisa ukuthi basendaweni efanele. Okulandelayo, zama i-Text Chat njengendlela yokuqala ingxoxo enengcindezi encane ngokubuza umbuzo eqenjini. Uma ufuna ukuyiqinisa, mema wonke umuntu ukuthi avule amakhamera abo. Buza imibuzo yeqembu bese uqala umhlangano ngokubhonga. - Imilayezo esekelwayo
Gqugquzela ukuxhumana okwengeziwe nenjabulo ngokubonisa amathuba okuba yisixazululo, ukuwafaka enkingeni, noma ukuwaqondisa ohambweni usebenzisa i-Screen Sharing. Lapho wonke umuntu esekhasini elilodwa, kulula ukwenza inqubekela phambili ngokusebenzisa izimo ezinzima ze-IT, imiboniso yomkhiqizo, nezethulo zokuthengisa. Nguwe olawula lokho okubonwa yizithameli zakho ngakho-ke ungathatha imibuzo bese uyiphendula khona lapho, udonse izinkomba nemithombo, ungeze ukusekelwa okungeziwe, wenze okuqoshiwe, udlale amavidiyo ngokuyala nokunye okuningi - konke ngqo kudeskithophu yakho . - Ubukhona Obungokomzimba Nobungokomzwelo
Kuyinselele ukukala izinga lokushisa elingokomzwelo ekamelweni lapho ungaboni empeleni ukuthi abantu basabela kanjani. Izingcingo zenkomfa zinenzuzo uma udinga ukulandelela noma ukuthola ukucaciseleka, kepha uma uzama ukuvala isivumelwano noma uthengise umkhiqizo noma insizakalo yakho, ukubona ababambiqhaza nokuvumela ababambiqhaza ukuthi bakubone wakha isibopho sokwethembana. Ubuso egameni bukhumbuza wonke umuntu ukuthi kukhona umuntu wangempela. Ukwazi ukufunda ukukhuluma komzimba, nokubukeka kobuso ngokumane uvule ikhamera yakho bese usebenzisa amakhono okuhlangana wevidiyo ukusondeza wena nezithameli zakho. Uma ufuna okuqukethwe okuningi noma ufuna ukuthumela umhlangano nge-imeyili, shaya irekhodi bese uthumela umhlangano uma usuqedile. Vumela i-AI-bot yenze konke okubhalayo nokuzimaka wena, ngakho-ke akukho lwazi noma idatha elahlekile. - Iqembu Lamandla Lihle
Lapho ukuthintana kwamehlo kwenziwa kwenzeka ku-inthanethi, zwa ukuthi ukuhlangana kanjani kusethingi ebonakalayo kuzwakala kuyinto engcono kakhulu yokuba mathupha. Kulula ukubona ukuthi ubani okhulumayo futhi kuzwakala kungumhlangano wangempela lapho ubona ukuthi ubani ongena nokuthi ngubani oshiya ucingo. Ngegalari nokubukwa kwesipikha, wonke umuntu obekhona wenziwa abonakale njengezithonjana, ngesikhathi sangempela, ekwakhekeni okufana negridi. Igalari yokubuka ibeka bonke ababekhona esikrinini esifanayo ukuze babonakale ngokushesha wonke umuntu osekholi yevidiyo. Isipikha sokubuka sinikeza okubaluleke kakhulu esikrinini esigcwele kunoma ngubani okhulumayo.
Iqiniso? Ukuqinisekisa ukuthi umyalezo wakho uthunyelwa futhi wamukelwe yizethameli zakho ngendlela enenjongo futhi eholela ekuthengisweni, cabanga ngezindlela zokuthatha ezilandelayo.
Umhlangano wokuthengisa obonakalayo ophumelelayo une:
- Ukulandisa okunamandla, okuxoxa izindaba
Yakha amaphuzu akho okukhuluma nohambo lwabathengi ezungeze isiqalo, maphakathi, nesiphetho esisebenziseka kalula, nesilandekayo, esilula nesisebenziseka kalula. Isethulo sakho se-virtual noma iphimbo kufanele sivinjelwe futhi kube lula ukulandela, sibe nemiyalo ebonakalayo, nomyalezo ophathekayo (10%!). Yini inkinga yakho yokulindela? Qala lapho ngaphambi kokuvula ukuthi umkhiqizo wakho usebenza kanjani, nokuthi yiziphi izici nezinzuzo zakho. Dweba izindaba eziyiqiniso, bese unxenxa umongo nokuphuthuma kwenkinga umkhiqizo oxazulula noma oletha ukuqwashiswa kuwo. - Inkhulumomphendvulwano ekhuluma futhi ibukwe
Hamba imayela elengeziwe ukuze wehlise ukulethwa kwakho futhi ukwenze kubukeke kubukeka kahle ngezithombe, ukuklama okuhlakaniphile nokwenziwa okucabangayo. Faka amaslayidi ayikhefu endabeni yakho. Nikeza wonke umuntu umzuzu wokuzindla nokuzindla ngaphambi kokuba aphendule. Dala isikhala esimema futhi sikhuthaze iluphu yempendulo ngokufaka umzuzu othize njalo emaminithini ambalwa ovula ingxoxo. Ukusebenzisana okuhlelwe ngesikhathi somhlangano obonakalayo kuzokhiqiza ukuqonda okuningi. - Ubukhona obungantengantengi
Ngokufaka izithameli zakho engxoxweni, uhola ukugeleza. Ngokwemvelo, lokho kuzokhombisa ukuba khona. Umhlangano odwetshwe ngobuningi, ubuyekezwa kahle, futhi uqhutshezelwa, owenzelwe futhi owenganyelwe nguwe, uzodlulela ekutheni umyalezo utholwa kanjani. Phatha ababambiqhaza, yiba khona ngesikhathi sangempela, shintsha amakhono akho wokuba umphathi, futhi udale okuqukethwe okuhle ngokweqiniso ukufaka umuzwa wokwethembana nokwethembeka okuzonqoba izilaleli zakho. Ayikwazi ukuba lapho ngokomzimba ngemuva kwesikrini? Ngisho nokurekhoda kungenza ubuqili ngokusetha okulungile, ifaneli yokuthengisa nokulandelela okufanelekile.
Ukusingathwa komhlangano wokuthengisa ophumelelayo kungaba ukushaya kanzima futhi kufane nesivumelwano sokuthengiselana njengokuthi ube mathupha. Eqinisweni, ubuchwepheshe benkomfa yevidiyo bungasekela amasu akho wokuthengisa namasu ngezindlela ezingakaze zibonwe ngaphambili.
I-Callbridge mayibe yizinhlangothi ezimbili ipulatifomu yesoftware yenkomfa yevidiyo lokho kungeza ubukhulu kucebo lakho lokuthengisa. Ngezici eziklanyelwe ukuphindaphinda imihlangano yobuso nobuso, ungalindela izixazululo zekhwalithi ephezulu zomsindo ezisebenza njengezinsiza zokuthengisa eziyinkimbinkimbi, njengemihlangano yevidiyo, ukubiza inkomfa, Ukwabelana ngesikrini nokuningi okuningi.
