Kusukela ekuqaleni kuya kumkhiqizo ophelile, zonke izinyathelo zendlela zidinga ukusebenza kahle kweqembu nokukhiqiza kwethimba ngemiphumela emihle kakhulu. Ngokushintsha kusuka kumuntu kuya ku-inthanethi, noma kunjalo, ukuthi ungayithuthukisa kanjani ukusebenza kweqembu lakho kuqala ngokubona ukuthi ukusebenzisana kuthinta kanjani zonke izici zenhlangano yakho ngaphakathi kwesimo esibonakalayo. Ukhumbula ukuthi umdlalo uyashintsha lapho kunesikhathi esincane sokubhekana ubuso nobuso noma ukuxhumana nabantu kusimo somzimba, amandla nobuthakathaka belungu ngalinye leqembu bungakhuliswa noma bufiphale ngaphakathi kweqembu.
Ukungakhathazeki nokho! Kunamasu amaningi wokuthuthukisa ukusebenza kweqembu esikhaleni sedijithali. Kulokhu okuthunyelwe kubhulogi, sizobheka:
- Imfihlo encane yonke imenenja edinga ukuyazi
- Izinhlobo ezi-2 zama-KPIs
- Ungaba kanjani umuntu okhulumisana kangcono
- Kungani ukuphumula buthule engxoxweni akudingeki kube yinto embi
- … futhi nokuningi!
Isinyathelo sokuqala sokuya ku- ukwakha iqembu eliqinile okukhipha ukusebenzisana nokubandakanya ukusebenza okuhle ukuqasha kahle. Ukwazi okudingayo ekuqashweni okuzayo nokucaca ngokulindelwe kubasebenzi abakhona manje kusiza ukwakha isithombe esweni lengqondo yakho mayelana nalokho okudinga ukulethwa etafuleni kusuka kumuntu ngamunye. Ukuchaza izidingo zomsebenzi, ukuqonda ngokugcwele imininingwane ethile yephrojekthi, ukuhambisana nokuxhumana okufanele, nokuba nobudlelwano obuqinile nabasebenzi konke kusebenza ndawonye ukudala ubungqabavu ngaphakathi kweqembu.
Nansi imfihlo encane: Njengomphathi, wonke umuntu obambe iqhaza kunoma iyiphi inqubo udinga ukwazi okulindelwe onakho. Ungakuthuthukisa kanjani ukusebenza kwethimba kungahlukaniswa kube izindlela ezi-4 ezahlukahlukene ezinika amandla ukubambisana, izinselelo ezisabalalisayo, kanye nokukhiqiza okuphikisayo:
1. Setha, Gxilisa, Futhi Uphile Ngezinkomba Zokusebenza Ezikhiye
Uma ungeke ukwazi ukuyikala, awukwazi ukuyilawula, ilula njengaleyo! Uma ungazi ukuthi ukuphi ungazi kanjani ukuthi uyaphi? Amabhizinisi amaningi ajwayelene nama-Key Performance Indicators (ama-KPIs), isilinganiso esilinganisela futhi sihlole ukusebenza, impumelelo yebhizinisi, noma umsebenzi. Kepha ngokuqonde kakhulu, ama-KPI anikeza ukucabanga okuphathekayo futhi akubonise ngqo uma ufinyelela umgomo wakho noma cha. Zilungele ikakhulukazi ukukhomba ukuthi lezi zinhloso zifezekiswe kanjani nokuthi azifezekiswanga kanjani.
Ukuqondanisa kwenhlangano kubalulekile. Okwenza ukuthi i-KPI isebenze ukuthi wonke umuntu uyaziswa ukuthi siyini isilinganiso ngaphambi kokuvumelana naso.
Kunezinhlobo ezimbili zama-KPIs:
- I-KPI yokulinganisa ilinganiswa ngamamethrikhi. Isebenza ngamanani futhi inikezela abasebenzi inhloso enezinombolo ukushaya njengokuthola amaklayenti ama-XX ngekota.
- I-KPI efanelekile iyachaza futhi iqondise kakhulu ekusebenzeni njengokulinganisa ngenhlolovo yenkomfa yevidiyo noma inhlolovo ukuqonda kangcono inani lephrojekthi.
The phezulu 10 KPI amamethrikhi afaka:
- Okulinganiselwe: Izinhlelo zomsebenzi, ukusebenza kahle komsebenzi, okuhanjisiwe kwesikhathi samaphepha, ukuncika komsebenzi, kanye nohlelo lwephrojekthi
- Ikhwalithi: Isikhathi sokweluleka, ukubambisana, ababambiqhaza nokwaneliseka kwamakhasimende, ukuxhumana nokuhlolwa kwethimba
Ukuze ama-KPI akhiphe ngempela ukusebenza kweqembu lakho, zibuze:
- Ingabe injongo yakho icacile?
Kufanele kube sobala ngempela ukuthi uzama ukufeza ini. Yiba njengoba ukhombe futhi ucacise ngangokunokwenzeka. Lapho kugxilwa kakhulu nge-laser umgomo wokugcina, kukalwa futhi kulawulwe ngokwengeziwe ukusebenza kwethimba lakho. - Ngabe sekwabelwene nethimba?
Zazi izithameli zakho. Gwema ulimi oluhle, oludidayo. Iya ngqo ephuzwini bese uqinisekisa ukuthi wonke umuntu oseqenjini lakho uyakwazi ukufinyelela kulo. Xhumana nama-KPI emhlanganweni oku-inthanethi, uwathumele nge-imeyili, noma uwafake encwadini yesandla. Idinga izinhlamvu zamehlo zawo wonke umuntu ngakho wonke amalungu ethimba asekhasini elilodwa futhi angacela ukucaciselwa uma kudingeka. - Igcine ukubuyekezwa nini?
Izinhloso namaphrojekthi kuzokwehla futhi kuhambisane. Lapho i-KPI ishintsha, qinisekisa ukuthi wonke umuntu usemkhunjini. - Ingabe kuyakhulunywa ngakho?
Hlala kumkhondo ngemihlangano ejwayelekile eku-inthanethi kanye nemifushane Gcina umnyango uvulekele imibuzo nezimpendulo ngenkathi uxoxa ngomkhondo wephrojekthi. Yazisa abantu ukuthi baqhuba kanjani, ukuthi umsebenzi uqhuba kanjani nokuthi yini ekalwa, nokuthi kanjani.
2. Khomba, Yamukela Futhi Uhlanganise Izitayela Zokuxhumana Ezihlukile
Wonke umuntu unesitayela sakhe sokuxhumana. Ukuqonda ukuthi uyithumela kanjani imilayezo futhi uyithola kanjani imilayezo yabanye kuwumsebenzi onamandla wokwazisa. Ingasetshenziswa njengethuluzi lokuqhuba ukusebenza ngokubambisana okusebenzayo nokuxhumana ngaphakathi nangaphandle komhlangano oku-inthanethi.
Ukuxhumana okusebenzayo kubalulekile kubo bonke ubudlelwano, kufaka phakathi amandla eqembu. Funda ukuthi ungaba kanjani ngumxhumanisi onekhono kusethingi yeqembu futhi ubuke ukusebenza kwethimba lakho kuthuthuka kakhulu ku-inthanethi, nakuye uqobo:
Nayi izindlela ezimbalwa ukuba ngumxhumanisi ongcono kusethingi yeqembu:
- Lalela Ukuqonda…
… Kunokulalela ukuphendula. Kuzwakala kuqondile, kepha uma singena futhi sigxila kulokho okushiwo nguzakwethu noma umphathi, kungenza umehluko phakathi kolwazi olungena ngaphakathi noma cha! Kungaba mathupha noma ngenkomfa yevidiyo, wonke umuntu uphendula kangcono lapho ezwa ukubonwa nokuzwakala. - Bukela uLimi Lomzimba
Ulimi olukhulunywayo lubalulekile, kepha yilokho umzimba okuxhumana nakho okusunduza umyalezo wakho. Lo muntu okhuluma naye umile kanjani? Ngabe amehlo abo ayakhazimula noma acwebezele? Ngabe izingalo zabo ziwele noma zithinta izitho zomzimba? Thatha nolimi lomzimba wakho futhi. Ingabe uvule noma uvaliwe? Ukuma eduze kakhulu noma hhayi kude ngokwanele? - Fakaza Ngendlela Abanye Abenza Ngayo Isimo Ekucabangeni
Uma unovalo ngokwethula i- iphimbo lokuthengisa elikude, unake ukuthi iqembu lakho likwenza kanjani. Bukela amavidiyo aku-inthanethi wezikhulumi nabethuli abadumile. Qaphela ukuma komzimba wabo nesimo sabo. I-vocal cadence yabo kanye nolwazimagama. Thatha izinkomba kubantu abaseduze kwakho ukuze ufunde kokuhle futhi ukhange izethameli zakho! - Ukuthula Kulungile
Ukuthula akudingeki kube nzima. Kungokwemvelo futhi kunikeza abalaleli ithuba lokumunca okubhaliwe futhi bakhe umbuzo noma ukuphawula. Ikakhulukazi emaqenjini lapho kunenhlanganisela yezikhulumi ezihamba kancane nezisheshayo, umzuzu wokuthula unikeza indlela yokuqedelwa komcabango ngakho-ke akekho noyedwa ophazanyiswayo. - Gwema Izinduku Zokubhala
Kungokwemvelo ukufuna ukusebenzisa amagama athi “um,” “njengo,” no “er” njengezinduku zokubamba indawo yakho ngenkathi ukhuluma noma ukukusiza ukuba ushaye isitimela sakho esilandelayo somcabango. Esikhundleni salokho, khuluma ngokunensa futhi ubeke indawo ekuphefumuleni kwakho. - Phonsa isenzo sesenzo solimi oluthuthukisiwe
Ukuthola inkulumo nokuzwakala okucaca kakhudlwana kobuchwepheshe, zama ukuncika ezenzweni ezinamandla ezinjengokuthi “phambili,” “kukhulisiwe,” nokuthi “kuvuselelwe.” - Bheka Intambo Ejwayelekile Empikiswaneni
Noma ngabe ujule kuphrojekthi emhlanganweni oku-inthanethi nozakwenu ongafani naye, sebenzisa ingxoxo njengesimemo ukuthola ukuthi yini eningavumelana ngayo esikhundleni sokungavumelani nayo. Ukufuna leyo ndawo esivumelana ngayo engxoxweni eshubile noma impikiswano kungaletha ukucaca futhi kuqinise isimilo seqembu. Uma unomgomo ofanayo noma umphumela wokugcina, ngokwesibonelo, ukukhanyisa ilambu lokho kungavele kwanele ukulungisa ingxoxo. - Khetha okuthi “Ngiyazi” Kunokuthi “Ngicabanga”
Ukwazi ukuthi ukhuluma ngani nokwethula amaqiniso kuzokubeka njengelungu leqembu eliqinile abanye abangathembela kulo. Ukukhuluma ngamaqiniso angaphelele nokwenza izinto ngokugabadela ngokuthi, “Ngicabanga ukuthi yilokhu…” noma “Nginesiqiniseko sokuthi yilokho…” akukuniki igunya noma ukuthembeka okukhulu. Faka ukwethembana nokuzethemba ngokwenza ucwaningo, ukukhuluma nabantu abafanele, nokuqiniseka ngesimangalo sakho ukuze kungabikho muntu ongaqeda lokho. - Sebenzisa amabhuloho we-Verbal
Kwesinye isikhathi izingxoxo zibhekisa engozini endala futhi zishe. Qondisa kabusha umzila ngokuthola ibhuloho ukuze ubuyele kwenye indawo evumelana kakhudlwana. Ukuhambisa okugxile kukho, sebenzisa u- “Yebo, kodwa…” “Ngiyafisa ukwazi kabanzi mayelana…” “Ngikumema ukuthi ucabangele…” “Into ebalulekile okumele uyikhumbule…” Ngale ndlela, ungafaka inkawu eyisaga wrench futhi uqondise kabusha ingxoxo ngendlela eyakhayo. - Yazi Lapho Indaba Yakho Iya Ngakhona
Ukuqhubeka nokuxakeka kuthatha isikhathi, futhi lapho uqhuba ibhizinisi, awufuni ukulahleka enkingeni yomunye umuntu. Khuthaza abantu (nawe uqobo) ukuthi bazi lapho uxoxa indaba. Ingabe uxoxa inganekwane? Ukuchaza umbono? Ukudiliza umqondo? Ngaphambi kokuba uqale, yazi ukuthi liyini iphuzu lesabelo sakho futhi ngenkathi usisho, zama ukususa imizwa engadingekile, imininingwane eminingi, futhi uhlale unendawo oya kuyo! - Ungakhathazeki
Khumbula ukuphefumula. Vele uphumule, khuluma ngokunensa futhi ngenhloso! Ithimba lakho lakhiwe ngabantu ngakolunye uhlangothi lwesikrini. Inqobo nje uma unomusa futhi uchwepheshe, ukuxhumana okuhle kakhulu kuzolandela ngokwemvelo.
3. Hlanganani Nisebenze Njengobunye
Noma ngabe ukuqonda kahle izinkomba zokusebenza ezibalulekile nomqondo ophakeme wengxoxo enamandla, ukuphatha iqembu elikude kungazizwa sengathi kunezingxenye eziningi ezihambayo kodwa ekugcineni kosuku, kuseyiqembu elilodwa. Ukukhumbula ukuthi nonke nisebenza ndawonye njengomuntu ophefumulela impilo ebumbeni leqembu lenu.
Ubunikazi, impendulo yontanga, nokungena kaningi kusiza ukugcina zonke izingxenye ezihambayo zihamba ngokuvumelanisa. Isibonelo, ukuqeqeshwa okwakhayo nempendulo egxile ekuziphatheni kunokuba umuntu akhuthaze ukuzivikela okuncane nobunikazi obungcono. Kubeka isibonelo salokho okufanele ukwenze ngaphandle kokuhlasela mathupha.
Lapho amalungu eqembu ebona ukuthi akudingeki asebenze kuma-silos, nokuthi abantu bangathembela komunye nomunye, umphumela womsebenzi uyanda. Ukungadingi ukwenza yonke into ngokwakho kudala ukuhamba okunamandla. Inqobo nje uma wonke umuntu esecacile ekuphathweni nasezindimeni zephrojekthi, amandla eqembu aya ngokuqina ngokwedlulele; Ikakhulukazi uma amalungu eqembu ezimisele ukululeka kanye nokugibela ithalente elisha.
Ngezici eziyinkimbinkimbi eziza eceleni kwesoftware yenkomfa yevidiyo ukuthuthukisa ukuxhumana okufana Ukwabelana ngesikrini, A ibhodi emhlophe eku-inthanethi futhi ukuqoshwa kwemihlangano online, ukusebenza njengeyunithi ebumbene kungenzeka kakhulu ku-inthanethi. Ngaphezu kwalokho, ukuhlanganiswa kweSlack, i-Google Khalenda ne-Outlook kungeza impela ekuxhumekeni okungenamthungo emihlanganweni eku-inthanethi, ukuphathwa kwamaphrojekthi, izethulo, nokuningi.
4. Khuthaza Ukufunda Okwengeziwe Njengeqembu
Wonke umsebenzi uletha amakhono nesipiliyoni sakhe esihlukile eqenjini, kepha ukuze ilungu ngalinye likhanye futhi liphumelele kunoma iyiphi indima, kubalulekile ukwakha kuleli khono elibekwe ngazodwana, nanjengeqembu. Ukufunda emsebenzini (nangejubane lobuchwepheshe!) Kubalulekile ukuthi amaqembu ajwayele futhi enze ngokuhambisana nomncintiswano.
Ngakho-ke bafunda kanjani abasebenzi bakho? Ukuqeqeshwa okuku-inthanethi, okokufundisa, okokusebenza okususelwa kwividiyo - amathuba okucija amakhono nokufunda amasha makhulu kakhulu. Cabanga ngokuthi abasebenzi abasha bagibela kanjani, baqeqeshwe, futhi balethwe kanjani enkampanini; Noma mayelana nokuthi abantu abadala, abathembekile ngokwengeziwe banikezwa kanjani izindlela zokuhlala kufanelekile futhi ngaphezulu kwamathrendi amasha kwezobuchwepheshe nasemakethe.
Isu eliqinile lokuqeqesha elakha umkhiqizo wakho futhi linikeze injongo kubasebenzi lizokwenza ibhizinisi lakho likhange kuthalente elisha ngenkathi liqinisa izibopho zethimba lakho. Ukufunda emsebenzini, ukululeka, ukuqeqeshwa ngaphakathi, ukufunda ngazodwana, izinto ezirekhodwe ngaphambilini, nokuningi konke kungatholakala ngokusebenzisa isoftware yenkomfa yevidiyo. Sakaza bukhoma ku-YouTube noma wenze amavidiyo afinyeleleke nge-portal online yesisebenzi.
Ngokukhetha iCallbridge yezidingo zakho zenkomfa yewebhu, ungathinta kakhulu indlela iqembu lakho elixhumana ngayo esikhaleni esiku-inthanethi. Thuthukisa kakhulu indlela okusingathwa ngayo amaphrojekthi, imihlangano eku-inthanethi iqhutshwa, kanye namandla weqembu akhelwe phezu kwawo. Sebenzisa izici eziyinkimbinkimbi njengeSomlomo Spotlight, Ukubuka igalari, nokwabelana kwesikrini ukucebisa ingxoxo yakho nokuyiqhubela phambili ekusebenzeni okuhle kweqembu online.
